{"id":1791,"date":"2024-11-05T10:25:22","date_gmt":"2024-11-05T13:25:22","guid":{"rendered":"https:\/\/soulpack.com.br\/?page_id=1791"},"modified":"2025-02-11T09:17:15","modified_gmt":"2025-02-11T12:17:15","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/soulpack.com.br\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs style_default switch_click accordion\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_left\"><div class=\"w-tabs-section\" id=\"t0a1\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-t0a1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What is the difference between Weight and Thickness?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-t0a1\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The weight of the packaging refers to the amount of product mass (PE, BOPP, PET, PP) per square meter. In other words, the weight represents the weight per area of \u200b\u200bthe packaging and is linked to density. A denser material will have a greater weight per area, proportional to the density.<\/p>\n<p>Thickness is the distance between the two sides (thickness of the material), measured in microns (\u00b5m) or micrometers.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"b2b4\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b2b4\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What is the difference between Box Pouch and 4-Weld Pouch?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-b2b4\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Both solutions have high performance on the shelf, as their shape keeps the product upright. In the <a href=\"\/en\/product\/box-pouch\/\">Box Pouch<\/a>, the product stays upright due to the flat bottom, while in the <a href=\"\/en\/product\/4-weld-pouch\/\">4-Weld Pouch<\/a>, the packaging stays upright due to the weight of the packaged product. Made with high-quality raw materials, it is resistant and preserves the original characteristics of the product, such as its crispness, softness, odor and texture. Its structures provide the elegance of a matte finish and the necessary barrier guarantees against grease, humidity, oxygen and light.<\/p>\n<p>Differences:<\/p>\n<ul>\n<li>Only with <a href=\"\/en\/product\/box-pouch\/\">Box Pouch<\/a> can we customize with a sealed <a href=\"\/en\/customization\/internal-zipper\/\">internal zipper<\/a> and also a <a href=\"\/en\/customization\/front-zipper\/\">front zipper<\/a>, which in addition to maintaining the necessary quality, improves the consumer experience.<\/li>\n<li><a href=\"\/en\/product\/4-weld-pouch\/\">4-Weld Pouches<\/a> are not as structured because they do not have a flat bottom like Box Pouches, which is why the bottom molds itself according to the weight of the stored product.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"v420\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v420\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What is the best packaging for storing liquid?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v420\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><a href=\"\/en\/product\/stand-up-pouch\/\">Stand Up Pouch<\/a> or <a href=\"\/en\/product\/shape-pouch\/\">Shape Pouch<\/a> due to its sealing and structure to remain horizontal. In addition to the possibility of implementing a spout.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"m5d3\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-m5d3\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What is the recommended packaging for storing coffee?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-m5d3\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The most popular is the <a href=\"\/en\/product\/box-pouch\/\">Box Pouch<\/a> due to its presentation.<\/p>\n<p>We can recommend any of the models we produce for coffee (<a href=\"\/en\/product\/stand-up-pouch\/\">Stand Up Pouch<\/a>, <a href=\"\/en\/product\/box-pouch\/\">Box Pouch<\/a>, <a href=\"\/en\/product\/4-weld-pouch\/\">4-Weld Pouch<\/a>). The only thing to pay attention to is the structure of the packaging, which must contain metallization to prevent oxidation of the coffee beans.<\/p>\n<p>All models allow the <a href=\"\/en\/customization\/degassing-valve\/\">application of a valve<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"q736\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-q736\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What is the difference in the volumes of each package?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-q736\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The volume depends on the density of the stored product, meaning it may vary slightly. However, our volume is standard and is assessed based on the density of the water.<\/p>\n<p>In the printed line, we adapt the packaging to the customer&#8217;s product, so the volume is already calculated according to their product for the manufacturing of the packaging.<\/p>\n<p>In the <a href=\"\/en\/soulpratica\/\">Soulpr\u00e1tica<\/a> line, the volume of each packaging size is in the product description.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w8c8\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w8c8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Which packaging is sustainable?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w8c8\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><a href=\"\/en\/customization\/monomaterial\/\">Monomaterial line.<\/a><\/p>\n<p>Maintaining the efficiency and performance of packaging, but also paying attention to nature, Soulpack developed <a href=\"\/en\/customization\/monomaterial\/\">Monomaterial Packaging<\/a>. Made with a single type of material, such as polyethylene (PE) or polypropylene (PP), they follow the Closed Recycling Cycle concept and, therefore, contribute significantly to reducing environmental impact.<\/p>\n<p>The Closed Recycling Cycle is a process in which materials are recycled and transformed into new products without losing their original properties. In the case of monomaterial packaging, this cycle is facilitated. Since there is no mixing of raw materials, the layer separation step is eliminated, allowing the material to be recycled in its entirety.<\/p>\n<p>Can be done on all packaging, since it is the change of the components that make up the packaging. Box Pouch, Stand Up Pouch and 4 Welds<br \/>\nIndicated for food and animal feed.<\/p>\n<p>Remember:<\/p>\n<p>Sustainability is the correct disposal of packaging after use so that it can be sorted by a recycling plant. This material, which is laminated with more than one material, needs to undergo a chemical process to be recycled, or if processed together, it can become these ecological tiles, which is what we do with our production leftovers.<\/p>\n<p>All packaging is recyclable, but what happens is that it does not return to the packaging chain; it is recycled into a new product, such as &#8220;tiles&#8221;. The difference with a structure that contains Green PE is that this packaging has 51% of the polyethylene that has sugarcane as its raw material, which contributes to a better use of natural post-consumer waste.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"pa08\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-pa08\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What type of printing is used on the packaging?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-pa08\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Printed line: flexography, rotogravure and digital.<\/li>\n<li><a href=\"\/en\/soulpratica\/\">Soulpr\u00e1tica<\/a>: only screen printing.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"zb65\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-zb65\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What is the delivery time?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-zb65\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Printed Line:<\/strong><br \/>\nOur manufacturing time<br \/>\n+ delivery to the final destination is around 60 days after order confirmation\/approval.<br \/>\nFor repeat orders, around 45 days after confirmation\/approval.<\/p>\n<p><strong><a href=\"\/en\/soulpratica\/\">Soulpr\u00e1tica<\/a> Line:<\/strong><br \/>\n5 business days for handling and separation or 7 business days for products with valve application.<br \/>\n+ transportation time (it is possible to calculate delivery via post office before payment).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"lc85\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-lc85\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">How can I make quotes?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-lc85\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For production in flexography, rotogravure or digital, or orders with other requirements, just <a href=\"\/en\/quote\/\">click on this link<\/a> and send a message and we will respond within 24 hours.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"xde6\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-xde6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What is the exchange or return policy?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-xde6\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you wish to make an exchange or return, we need you to <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdliBu2D4bN2NqHXtLhorDtgADElRKJaQoAphQnKybUB271_w\/viewform\">contact us via this link<\/a> and we will respond within 48 hours.<\/p>\n<p>Period to request an exchange or return:<\/p>\n<ul>\n<li>Exchange due to defect: 6 months after the invoice is issued.<\/li>\n<li>For regrets: 7 days from receipt of the product.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"yf1d\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-yf1d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Does my product lose its original flavor and texture when stored in its packaging?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-yf1d\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, your product will not lose its original texture or flavor. Our packaging has a structure with protective barriers, which ensures that the product remains intact while the packaging is sealed.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"v045\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-v045\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What is the shelf life of the packaging?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-v045\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The packaging is valid for 2 years, subject to assessment by our quality department, and can be renewed for 2 years.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y15b\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y15b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">Does it have a coffee protection barrier?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y15b\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We work with metal inside the packaging, ensuring protection from light, humidity, grease and oxygen.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"b28b\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b28b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What types of valves are there?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-b28b\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The <a href=\"\/en\/customization\/degassing-valve\/\">Wipf degassing valve<\/a> (Wicovalve) originated in Switzerland and is an important accessory for products that release gases after packaging, such as coffee, which is affected by CO\u00b2 emissions.<\/p>\n<p>This equipment helps to remove gases so that the grain oxidation process is not accelerated and the food does not lose its properties.<\/p>\n<p>The valve has One Way technology, in which only one air flow path is released (it works from the inside out), ensuring that there is no external interaction or contamination with the inside of the product.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w3fd\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-w3fd\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What is flexible packaging and why use it?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w3fd\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Innovative, attractive and functional are just some of the essential characteristics of food packaging that stand out at the point of sale. Flexible packaging offers great versatility for various types of products.<\/p>\n<p>As the name suggests, flexible packaging is defined as its ability to adapt to the shape of the product and ensure safety conditions such as protection from light and other external agents during transportation, in addition to optimizing storage.<\/p>\n<p>Regarding resistance, the combination of two types of flexible films during manufacturing will make all the difference for the storage and packaging of the product, since one of them will be in direct contact with it.<\/p>\n<p>Versatility is the main advantage of using flexible packaging, since a multitude of food products (solid or liquid), hygiene products, cosmetics, medicines and feed can be viewed, loaded, stored, opened and consumed easily.<\/p>\n<p>Food safety is another fundamental point that is covered, since this type of packaging makes it possible to isolate the product from humidity, heat, light, bacteria and other forms of contamination. The use of zippers and safety valves, for example, contributes to greater safety when accessing the contents using the packaging&#8217;s \u201copen and close\u201d system and also reduces waste.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"q53e\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header\" aria-controls=\"content-q53e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\" itemprop=\"name\">What finishes are available?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-q53e\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Laser cutting guide, internal zipper, front zipper, rounded corners, Mexican hat (hole for hook), spout application, degassing valve, side handle and micro holes.<\/p>\n<p><a href=\"\/en\/products\/customizations\/\">Click here to learn more about all the customizations we can include in our products.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container type_sticky\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_4c74e115 via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-text us_custom_eb55f20c\"><span class=\"w-text-h\"><span class=\"w-text-value\">Still have questions about our products?<\/span><\/span><\/h2><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our team is ready to help you!<\/p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:0.5rem\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1\" href=\"\/en\/contact\/\"><span class=\"w-btn-label\">Get in touch<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>A selection of recurring questions you may have.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1791","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions &#8212; Soulpack<\/title>\n<meta name=\"description\" content=\"Find answers to the most common questions about Soulpack products and services. 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